Krisnel Charles Butardo
Head of Client Relations
Davao City, Philippines
KC looks after the company's clients. KC's background is in customer service and sales: phone and chat support, keeping at-risk customers, and winning business customers over, alongside eBay and Shopify listings and Canva graphics.
Experience
Where the work was done
eBay and Shopify Product Lister
- Published keyword-optimised listings on eBay and Shopify.
- Supported a new store launch with product sourcing and eBay seller setup.
- Organised product data and corrected listing errors, including wrong SKUs.
- Edited product images in Canva and kept catalogues accurate across several stores.
Customer Service Representative
- Handled inbound phone and chat on account, billing and telecom concerns.
- Kept at-risk customers with suitable alternatives.
- Sold mobile lines and add-ons, and won business customers from a competitor.
- Coached new hires as a subject matter expert.
Freelance Graphic Designer
- Designed social media graphics and marketing materials in Canva.
- Managed client revisions and delivered on time.
Skills
What KC works with
Ecommerce
- eBay listings
- Shopify product management
- Product sourcing
- SEO titles and descriptions
- Catalogue management
Customer and sales
- Inbound customer service
- Customer retention
- Inbound and outbound sales
- Business-to-business conversions
- Billing support
Tools and creative
- Canva
- Image editing for listings
- Google Workspace
- Instagram and Facebook
Education
Education and credentials
Senior High School, Science, Technology, Engineering and Mathematics (STEM)
Davao Central College
Work with us
Have an app to build? Let's scope it.
Tell us what you're making and when you need it. We reply within 24 hours with questions, a rough timeline and next steps.